Payment Assistance Wizard
This tool can assist you in ensuring a recent payment has been applied to your account. It will automatically check your account to fix any issues that may be associated with your payment. Click the button to begin
Step 1. Check if you're logged in.
OK! You're logged in. Let's check on your payment status.
Step 2. Let's see if your account is showing as paid.
OK! Your account is showing as paid. You have full access to the site.
This wizard has completed. Thanks!
Step 3. Checking if your account has confirmed a payment
Your account is showing a payment. This is most likely a caching issue.
Please wait...I will go ahead and clear any stored login information, which should correct the issue.
This may take a few moments, and you WILL BE LOGGED OUT OF YOUR ACCOUNT
Your account does not show a payment.
To Resolve this
1. Check your account to see if any payments are recorded. View your payments in your account area.
2. Check with the merchant you completed your payment to ensure it went through.
3. If the payment was not successful, you can Make another attempt to upgrade your account
4. If the payment was successful and recorded.Submit a Trouble Ticket to our billing department.
Step 4. Attempting to resolve this issue.
Your account information has been cleared and you have been logged out.
Please login to your account again. You may want to clear your browser cache, by following these directions to further ensure that any stored data is removed.
Login to your account again
Looks like we couldn't complete this action.
To Resolve this
1. Please log out of your account.
2. Clear your cache by following these directions
3. Re-login into your account
4. You can come back to this page again and verify your account is now showing paid.