Try logging out and back in again. Also sometimes it just takes a little bit, and sometimes (sadly) it's buggy and you'll have to reupload a couple times to make it stick. They might also just be getting rejected, but this site is pretty lax on enforcing their photo rules so I doubt it. They won't tell you if it's being rejected, afaik.
Thanks all I will keep trying Ive taken some new pics with a printed sign so will play around and see if I can make it work
That reminds me, there might be a file size limit or even a pixel size limit/minimum requirement. I can't remember the details of my cert photo, though :(
You may also just need to move out of the process and restart it with a new sign printed if that attempt isn't working.
Do the certification pics need to be full body? The example pics are just from the waist up
Nope. Show your face clearly though. I was under the impression that there needed to be a full body nude with face showing when I did mine; but found out after the fact that... nope!
Waist up with face showing and your sign should be enough.