Can I ask, what the point is of reporting spam messages, receive…

Can I ask, what the point is of reporting spam messages, receive ticket references. Which are then not responded to. . Clearly so called mediators and others, can't be bothered to show any signs of protecting genuine members, who have been members for years. With that in mind, if they can't be bothered on such trivial matters, how can we trust them re personal information for certification