This is the Complaints & Content Removal Policy of SocialCO Media, LLC. It covers how to report content, how we review and remove it, how to appeal, and how live chat is monitored.
At SocialCO Media, LLC, we are doing our best so you will enjoy the content provided. If, in any case, you have a complaint, please let us know. All complaints will be reviewed and resolved within five (5) business days. You can also send us an email directly at socialcomedia@gmail.com.
At SocialCO Media, LLC, we are committed to providing a platform that respects legal standards and promotes a safe, positive environment for all of our users. We understand that there may be instances where content may violate these standards, and in such cases, we encourage our users to bring this to our attention.
Reporting Violations
Users are permitted to report any content that they believe may be illegal or that otherwise violates our Standards. To report such content, please use our online reporting tool (on the post, click on the three dots in the upper right corner, and click "Report") or email us directly at socialcomedia@gmail.com. Please include as many details as possible to help us understand the issue.
Review and Resolution Process
To report a copyright infringement by a user, please contact us at socialcomedia@gmail.com.
Our dedicated review team will then assess the reported content to determine if it violates our Standards. This review process involves:
- Examining the content in question.
- Evaluating it against our Standards and legal requirements.
- Consulting with relevant parties, if necessary.
- Making a decision about the appropriate next steps.
Please note that the exact process may vary depending on the nature of the complaint.
Anti-Human Trafficking Policy
SocialCO Media, LLC strictly prohibits any form of human trafficking, sexual exploitation, or abuse on our platform. We are fully committed to supporting all applicable laws, including the Trafficking Victims Protection Act (TVPA), and to cooperating with law enforcement authorities to identify and prevent trafficking and exploitation.
We do not tolerate, and will actively remove, any content that depicts, promotes, or facilitates human trafficking or exploitation of any kind. Any accounts found to be involved in such activity will be immediately terminated and reported to the appropriate authorities.
We encourage our users to report any content or behavior they believe may be related to human trafficking or exploitation. Reports can be made through our online reporting tool, or by emailing us at socialcomedia@gmail.com. We will promptly investigate all such reports, and if necessary, work with law enforcement and other relevant organizations to address and resolve these issues.
SocialCO Media, LLC is dedicated to providing resources and support to victims. If you or someone you know is a victim of human trafficking, please contact the National Human Trafficking Hotline at 1-888-373-7888 or visit humantraffickinghotline.org for confidential help.
Content Removal Requests
If you are a person depicted in any content on our platform and believe the content was shared without your consent, you have the right to request its removal. To make such a request, please contact us at socialcomedia@gmail.com, providing details of the content and your claim of lack of consent. Our team will review the request and respond within five (5) business days.
If there is evidence of illegal activity or content that violates Visa rules, we will remove such content immediately and notify the Regulatory Compliance team at complaintforms@ccbill.com in accordance with Visa's Integrity Risk Program requirements.
Live Chat Monitoring
Our live chat rooms, private messages, and group conversations are monitored in real time:
- Every message is checked by automated screening before it is delivered, and messages that fail are blocked.
- Word filters apply in chat rooms, and room owners and moderators can delete messages, slow a room down, and remove or ban members immediately.
- Photos shared in chats and in group chats are subject to the same screening and to review by our moderation team.
- Anyone can report a message, a photo, or a member from the chat itself. Reports are reviewed by our moderation team.
- Content that breaks the Prohibited Content rules in our Terms (underage content, non-consensual activity, incest, bestiality, sexual violence, or content involving intoxication) is removed immediately, the account is sanctioned or terminated, and the matter is reported to the authorities where the law requires.
Appeals Process
If you disagree with the outcome of our review, or if your request for removal was denied, you may appeal by emailing us at socialcomedia@gmail.com. Our appeals team will re-examine the content and the initial decision and give you a final decision within five (5) business days of the appeal.
When an appeal is made, we confirm that appropriate consent was obtained from every person depicted. If we cannot establish consent, or if the person depicted shows that their consent is void under applicable law, we remove the content immediately.
If you still disagree after our decision, the matter will be resolved by a neutral third party. SocialCO Media, LLC pays the cost of that review.
Outcomes of Investigations/Reviews
The potential outcomes of our investigations or reviews can range from no action, if the content is determined to meet our Standards, to content removal and account termination in serious violations. Please note that legal action may be pursued for violations that involve illegal activity.
We assure all users that each complaint is taken seriously and thoroughly reviewed to ensure fairness and compliance with our Standards. We appreciate your understanding and cooperation in maintaining a safe and enjoyable platform for everyone.